Free ground shipping on orders over $100.

SERVICE

RETURNS & EXCHANGES

Do you guarantee your clothing?

We guarantee all of our clothing. If you are not satisfied with one of our Topo Ranch products or your product has been damaged, return it to the store you bought it from or to Topo Ranch and we will issue a refund, a replacement, or we'll repair it for you.

How do I return or exchange an item?

If you find your order doesn't look the way you want, doesn't fit, or maybe you just want a different size or color, we can help you out. E-mail us at venicestore@toporanch.com or call (310)392-8676 to get a Return Authorization Number. Returned items must be undamaged and returned with all tags in tact. All sales are final for items from our sale section, however we will be happy to exchange sizes based on availability. Please send the garment(s) to: 

Topo Ranch
ATTN: Returns
1219 Abbot Kinney Blvd.
Venice, CA 90291

We'll credit back your card as soon as we receive it and confirm its condition. This could take up to three weeks depending on the shipping and processing. 

If you would like to exchange an order, drop us a line at venicestore@toporanch.com and let us know what you want and we'll see if we have it in stock and get back to you. 

Return Policy

Items purchased online or by phone may be returned or exchanged by mail or at any Topo Ranch location.
For a full refund returns must be made with the original receipt and merchandise must be in its original condition.
Returns by mail without a receipt require an order number, name and address or they will not be accepted.
Returns in store without a receipt will be issued a merchandise credit at the current selling price of the product.
Shipping & Handling fees and Gift Wrap are non-refundable, unless an item is damaged or defective

 

SHIPPING & HANDLING

How much do you charge for shipping and handling?

Check out our shipping chart to find out our current rates.

How long will it take my package to arrive?

Orders placed before 2 P.M. Pacific Time on Monday - Friday will typically ship that day. To see how long UPS ground shipping will take to reach your location, check out our chart for UPS ground estimated shipping times.

 

SIZE & FIT

What size should I order?

To see what size is the best fit for you, please check out our size chart.

Care and Repair

How should I wash my clothing?

Typical Washing Instructions (Consult care label for exact instructions)

Machine wash cold (Best for the environment too!)
Tumble dry low
Do not use bleach
Do not dry clean
Do not iron

Not all of our items follow these instructions. Be sure to check your tag for exact instructions and also for spare buttons on most knits, woven shirts and pants. If you cannot find your tag, need an extra button, or have any additional questions feel free to email us at venicestore@toporanch.com.

 

ORDER ISSUES

Why haven't I received an order confirmation e-mail or a shipping notification e-mail?

Order notifications should come within 15 minutes of placing your order. Shipping e-mails come from UPS and should arrive that same day if your order was placed before 2 P.M. Pacific time on Monday - Friday.
If you haven't received one or both of these e-mails:

1. Check your account info by clicking here to make sure your e-mail address is correct and typo-free.
2. Check your junk e-mail folder to make sure the notifications were not filtered as spam.

If neither of these solutions work, please email us at venicestore@toporanch.com and we will confirm your order and send you your shipment's tracking code. 

Why is there a billing address error even though my information is correct?

The most frequent problem that usually occurs, especially when using auto-fill tools from your browser, comes when your billing address gets entered into Address Line 2 rather than Address Line 1. Check to see if this is the case and make the change if necessary. 

My credit card and billing information are entered correctly, and there should be no problems with my card but I keep getting declined... why?

Usually, we do not know why. If there is not a billing address or ccv code mismatch, then the decline is coming from your bank. Either try a different card or call the number on the back of your credit card and they will fix the problem. 

I have fixed all my information, called my bank, and tried everything you've suggested and I STILL can't get my order to go through. What can I do?

Email us at venicestore@toporanch.com and we will do our best to figure out the problem and help you process your order. 

Why can't I add items to my shopping cart?

Make sure you have cookies enabled in your browser. They are used to remember items that you put in your cart while you continue to shop. 

If your question was not addressed, email us at venicestore@toporanch.com and our ranch hands will help you out the best they can.

 

USER ACCOUNTS

Any information you provide when you sign up for an account at Topo Ranch will be securely stored on our server. This information will never be disclosed to any third parties and will be used to provide convenience to our returning customers. We may use your email or phone number to contact you in case of any order or shipping concerns. If you keep the "Ok to email" radio button checked, then you will also be added to our Ranch Rustler weekly emailer. You can unsubscribe at any time by following the link on the bottom of the email or by emailing us at venicestore@toporanch.com. 

 

COOKIES & IMAGE TAGS

We use cookies on our site to improve your shopping experience. Cookies must be enabled in order to add items to your cart. These cookies do not contain any of your personal information. Along with image tags, cookies may also be used to provide information regarding your movement around our site as well as for third party advertising affiliates. 

 

AFFILIATES & LINKS

Any links to other web pages found on our site are the property of their respective owners and not of Topo Ranch. We do not take any responsibility for any of the content or practices of these websites. 

 

SECURITY

TopoRanch.com uses a secure server for processing orders. When in checkout, you will notice the URL begins with https:// instead of http://. You may notice the padlock icon displayed in your browser when you visit these pages. This means your information is protected and the page is secure. 

 

COPYRIGHT & TRADEMARKS

Unless otherwise noted, any material on Toporanch.com including, images, graphics, designs, text, and video, along with any other intellectual property such as copyrights or trademarks are owned and licensed by Topo Ranch, LLC or their respective companies. Our content is intended for personal use only and may not be reproduced, republished, modified, distributed, or sold in any way. We do not grant any express or implied right to anyone for any patents, copyrights, trademarks, or trade secrets. 

 

CHANGES TO OUR PRIVACY POLICIES

We reserve the right to update or change our privacy policy at any time. Your account information is subject to the terms of this policy so check back occasionally for any changes.

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